Shipping Information

ORDER PROCESSING, DELIVERY AND SHIPPING & HANDLING CHARGES

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Orders placed on Saturday and Sunday will be processed on the next business day.

 

    ESTIMATED DELIVERY DATES

    We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    Return Information

    Measurable Difference is committed to providing cutting-edge yet affordable beauty products so that everyone can look and feel their best.  If your order was received incorrectly or damaged, or if you have any questions or comments, please e-mail us at customerservice@measurabledifference.com and one of our team members will be happy to assist you. Our apologies, but because of the low cost of our merchandise, we are unable to offer returns or exchanges. 

    If a return is necessary and approved under extreme circumstances by our support team, they can be mailed to: 

    Measurable Difference Returns
    1350 Mountain View Cir
    Azusa, CA 91702

    Shipping Policies (Continued)

    Measurable Difference ("we" and "us") is the operator of (measurabledifference.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


    1. General

    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


    2. Shipping Costs

    For U.S. Orders: Shipping is a flat rate of $6.95 for orders with a subtotal of less $39.99 or less, after any discounts. Shipping is FREE for orders with a subtotal of $40.00 or more, after any discounts.

     

    For International Orders: Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

     

    3. Returns

    3.1 Return Due To Change Of Mind

    Measurable Difference is committed to providing cutting-edge yet affordable beauty products so that everyone can look and feel their best.  If your order was received incorrectly or damaged, or if you have any questions or comments, please e-mail us at customerservice@measurabledifference.com and one of our team members will be happy to assist you. Our apologies, but because of the low cost of our merchandise, we are unable to offer returns or exchanges. 


    4. Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments are in transit for 2 - 7 days


    4.2 Transit time Internationally

    Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

    4.3 Dispatch Time

    Orders are usually dispatched within 2 business days of payment of order

    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

    Orders placed on Saturday and Sunday will be processed on the next business day.


    4.4 Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


    4.5 P.O. Box Shipping

    Measurable Difference will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

     

    4.6 Items Out Of Stock

    If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


    4.7 Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


    7. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the website

    7.2 Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.

    If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


    8. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


    9. Insurance

    Parcels are insured for loss and damage up to the value as stated by the courier.


    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

     

    10. Customer service

    For all customer service enquiries, please phone us at (626)385-5858 or email us at support@measurabledifference.com