Shipping Information

ORDER PROCESSING, DELIVERY AND SHIPPING & HANDLING CHARGES

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Orders placed on Saturday and Sunday will be processed on the next business day.

 

    ESTIMATED DELIVERY DATES

    We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    International Shipping through BorderGuru 

    What is BorderGuru?

    Borderguru is an innovative subsidiary of the Hermes Group, Europe’s largest private express shipping company. BorderGuru’s services include the logistics, customs clearance and delivery of global eCommerce shipments.

    Why Use Borderguru as your shipping service?

                BorderGuru provides a secure, fast shipping service across borders, and allows you to track the progress of our order at every step of the journey. The shipment run-times will be on par with international express shippers, while you are getting much more economic rates with BorderGuru.

    However, the main advantage of this shipping method is that it allows you to see and pay any import fees (such as duties and taxes) at checkout already, and that BorderGuru handles all customs clearance procedures for you at no extra cost.

    What are the "import fees" and why must I pay for them?

                The import fees consist of multiple components, depending on the specific destination countries. Some very common components of these fees are taxes and duties: Every country has their own version of a Value Added Tax (VAT) or Sales Tax, that they charge on almost every purchase made. This is a nonnegotiable tax that we all must pay when we are making a sale in the respective country. In addition, countries sometimes charge duties as an additional “fee” on goods that are imported from abroad.

    Because these import fees depend on many different factors (value of goods, country of origin, type of good, etc.), it can be difficult or even impossible for online shoppers to understand how much they will end up paying for their purchase apart from the product and shipping. However, BorderGuru calculates the exact amounts for all import fees that will apply to your shipment at checkout, and lets you pay all of those up front. We provide transparency and a breakdown of what you are paying in total.

    Will I need to pay any import fees other than those calculated by BorderGuru at checkout?

    BorderGuru calculates the taxes and duties right when you place the order and allows you to pay all of these fees up front. Because of this, your BorderGuru shipments are shipped out on the incoterms “DDP” (Delivered duty paid), which means that all applicable taxes and duties are billed to the sender. You, as the recipient, will not need to pay anything else after placing the international Order with BorderGuru as the shipping method.

    How long will my order take to get delivered?

                When using Borderguru, you are provided with an express-level shipping service. Our Orders are are shipped into their destination countries via air freight, so we can guarantee quick deliveries. Depending on your destination  average delivery time will be between 4 and 12 business days from the day of shipping.

    How can I track my Borderguru package?

                With Borderguru, you can track an international shipment just like tracking a regular domestic package. You will receive a ship-confirmation email with the tracking link in it. This link provides updates as the shipment moves towards you, soyou will always know when and where your order is and how long it will take for you to receive it.

    Who will deliver my package if I order with BorderGuru?

    BorderGuru has a worldwide network of last-mile delivery carriers who perform the actual delivery. Our Partners are well-established carriers in their established regions, so you will very likely have your shipment delivered by a carrier that you are familiar with.

    Since BorderGuru already takes care of the Customs clearance of your shipments, you will receive your shipment directly at the ship-to address you indicated. You do not need to make a trip to your local customs office.   

    Return Information

    Measurable Difference is committed to providing cutting-edge yet affordable beauty products so that everyone can look and feel their best.  If your order was received incorrectly or damaged, or if you have any questions or comments, please e-mail us at customerservice@measurabledifference.com and one of our team members will be happy to assist you. Our apologies, but because of the low cost of our merchandise, we are unable to offer returns or exchanges. 

    If a return is necessary and approved under extreme circumstances by our support team, they can be mailed to: 

    Measurable Difference Returns
    1350 Mountain View Cir
    Azusa, CA 91702

    Shipping Policies (Continued)

    Measurable Difference ("we" and "us") is the operator of (measurabledifference.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


    1. General

    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


    2. Shipping Costs

    For U.S. Orders: Shipping is a flat rate of $6.95 for orders with a subtotal of less $39.99 or less, after any discounts. Shipping is FREE for orders with a subtotal of $40.00 or more, after any discounts.

     

    For International Orders: Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

     

    3. Returns

    3.1 Return Due To Change Of Mind

    Measurable Difference is committed to providing cutting-edge yet affordable beauty products so that everyone can look and feel their best.  If your order was received incorrectly or damaged, or if you have any questions or comments, please e-mail us at customerservice@measurabledifference.com and one of our team members will be happy to assist you. Our apologies, but because of the low cost of our merchandise, we are unable to offer returns or exchanges. 


    4. Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments are in transit for 2 - 7 days


    4.2 Transit time Internationally

    Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

    4.3 Dispatch Time

    Orders are usually dispatched within 2 business days of payment of order

    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

    Orders placed on Saturday and Sunday will be processed on the next business day.


    4.4 Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


    4.5 P.O. Box Shipping

    Measurable Difference will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

     

    4.6 Items Out Of Stock

    If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


    4.7 Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation


    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


    7. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the website

    7.2 Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.

    If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


    8. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


    9. Insurance

    Parcels are insured for loss and damage up to the value as stated by the courier.


    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

     

    10. Customer service

    For all customer service enquiries, please phone us at (626)385-5858 or email us at support@measurabledifference.com